Free U.S. Shipping on $150+ & Exchanges

Frequently Asked Questions


Why is it more expensive to ship an order overseas?

Postage fees account for a parcel's travel distance, duration and fuel to get there.

Who pays for duties and taxes?

International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.

Why don’t you ship to my country?

Our current shipping carrier + ship method doesn’t support delivery to all global locations. We do apologize for any inconvenience! Feel free to check out some of our retailers who may deliver to your international address: Urban Outfitters, Zappos, REI, Backcountry, Nordstrom and more.

How long will it take my order to ship?

Your order should ship within 7 business days of when it was placed. Please note that our warehouse operates Monday through Friday, so orders placed over the weekend will be shipped on Monday or Tuesday of the following week. Peak seasons and sale periods can cause delays in shipping, but our fulfillment team works hard to get orders out as quickly as they can.

My order has shipped. When will I receive it?

With standard shipping, your order should arrive between 3-7 business days. If you have selected 2nd Day Air shipping, your order will arrive on the 2nd business day.

The tracking number I received says that my order has been delivered, but I’m not able to locate it. What should I do?

We’re sorry to hear this! Our shipping carriers work independently from Topo Designs to deliver your shipment, but we can resolve this together.

If your shipment status reads “delivered” and it's only been a day, we recommend that you sit tight! A carrier may scan the package as delivered before it gets to you. It may be delivered 1 day after you receive the delivery notification.

If your package doesn’t show up after a day, we recommend that you file a claim with the shipping carrier. If you need help to complete this step, please contact Customer Experience.

While Topo Designs is not responsible for lost or stolen packages, we will work with you to file a claim, get a replacement shipment or set you up with a refund.

I received a shipping notification, but the tracking number in it shows no movement. What’s going on?

We’re sorry for the inconvenience. It is possible that the shipping carrier did not perform an origin scan on your package, but it is in transit to you. It’s also possible that our fulfillment team had to create an updated shipping label for your order, but the new tracking number didn’t make it to you. Finally, it’s also possible that the carrier has lost your package and a claim may need to be filed.

We recommend contacting our Customer Experience team if you see no movement on the tracking after 48 hours.

Orders and Returns

I was sent the wrong item. What should I do?

We’re so sorry for the mix up! Please contact Customer Experience and we'll make it right for you as soon as possible.

My item has been damaged or has a defect. Is it covered under warranty?

We stand behind the quality and durability on all of our packs, bags and accessories, which is why we offer a reasonable lifetime warranty against defects in materials and workmanship. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.

We also offer a limited warranty against defects in materials and workmanship on apparel. We expect that you'll use your gear, so normal wear and tear isn't covered. If you still love our worn apparel too much to get rid of, check out our Repairs Program.

If you purchased the item you’d like to redeem for warranty from one of our store locations, we recommend contacting the store to start your warranty process.

How do I make a return or exchange?

Free U.S. Exchanges - We want you to love everything you purchase from Topo Designs, and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, we offer free U.S. exchanges through our Returns Center. You can exchange for a different size or color instantly.

If you would like to exchange for a different style, please follow the steps below:

  • Enter your email address associated with the order. You will be asked to verify your email address. Once you confirm your email address, select your order that you would like to return.
  • Reason for return: "Other".
  • Select "Receiving wrong item" (The shipping charge back to us will be waived).
  • Select "Return".
  • Depending on your rank as a customer, you will be sent instant credit right away that you may use to purchase your desired item. If you do not receive instant credit, you will receive instant credit once the item is scanned and received back at our warehouse.
  • Once you have initiated the "Return" and received your UPS label, please reach out to our Customer Experience team at and they will provide a free shipping code for the item you would like to purchase for the free exchange.

    Please reach out to our Customer Experience team if you have further questions.

Returns - U.S customers can return any order for a flat rate of $9. VIP Rewards Members* qualify for free U.S. returns. Your original form of payment will be credited, less the $9 return fee.

Gift Returns - Gift returns are eligible for store credit less a $9 return fee.

Return Policy - Returns or exchanges must be processed within 30 days** and returned to us in their original condition (unused, unwashed, unaltered, free of pet hair). International orders, orders exceeding the 30 day window, or items marked as Final Sale, are not eligible for a return or exchange. Please note: any additional duties and taxes for international delivery will not be refunded.

Can I change or cancel my order?

The fulfillment team at our warehouse works quickly to get orders processed. You can reach out to our Customer Experience team, but please note that it is possible your order was already fulfilled.

Can I return products that I purchased online in one of your stores?

We do allow online purchases to be returned in store for free, but we highly recommend visiting our Returns Center for a faster return. You can even instantly place an exchange order. That will be the most straightforward way to get your return processed.

I purchased one of your products at a third party retailer. Can I return it to you?

We recommend that you check the retailer’s return/exchange policy first. The retailer you purchased the item from typically should be able to process a return/exchange for you.

Billing and Payment

The checkout page is saying my credit card is invalid, but I know there are enough funds in my account. Why isn’t the transaction going through?

Our checkout page contains a payment filter whose parameters are very detailed to prevent fraudulent purchases. We’d encourage you to triple check that all details have been entered accurately. Excluding a middle initial or using abbreviations in the billing address, anything that would cause a mismatch with your billing address on record, could cause your payment to decline. If your issue at checkout persists, try another payment method or contact our Customer Experience team.

Do you offer price adjustments?

We do! If you purchased an item within 30 days of a sale period, we will honor sale pricing in the form of store credit. (Applies to any products still available in the same size and color as your purchase at the time you request a price adjustment.) You can request a price adjustment by emailing us at


How do I wash my bag?

Soap and water can go a long way when cleaning your pack. If you are looking for a deeper clean, we recommend dry cleaning. Try to avoid the washer as it can get snagged and potentially cause damage. Also avoid the dryer as some materials will deteriorate with heat.

Learn more on how to care for your pack.

What is the difference between water-resistant and waterproof?

The density of the nylon we use, coated zipper backing, and pack cloth lining mean that most of our bags are weatherproof and will keep your gear dry for everyday purposes — pretty much anything except for activities like kayaking or scuba diving where you'll need a true dry bag. Some of them have additional water-resistance thanks to features like taped seams and DWR treatment. We like to think of our bags as “downpour-proof”.

Where is your size guide?

Men's Sizing Chart

Women's Sizing Chart

Still not sure? Start an online chat with our Customer Experience team — they’ll be happy to help you decide.

Earning Rewards

When will points for purchases show in my account?

Points will automatically be added to your account when your order has been fulfilled and you’ve received a shipping confirmation with tracking.

How do I enter my birthday to earn points?

Make sure you are logged into your account. Once you’re logged into your account, scroll down to the bottom of the page, under “Help” click on “Earn Rewards”. Next, scroll down to “Ways to Earn Points” and click on “Ways to Earn Points/Happy Birthday”. You can enter your birthday here!

How can I earn points for leaving a review?

After you’ve received your order, we’ll follow up via email with an invite to review a specific product. You must review the product from that email in order to receive points. Points will be applied when a review is published on our website.

Can points be earned and redeemed in store?

Yes! During checkout, give the Sales Associate your email address associated with your account and points will go into your account once the purchase is complete. To redeem rewards on in store purchases, ask the Sales Associate to pull up your account during checkout and they can manually adjust your points and discount your order.

Can I add points from a purchase prior to 2019?

Any purchases made after January 1, 2019 are eligible for rewards. If you made a purchase after this date but before our rewards program launched, please contact our Customer Experience Team to have your points manually adjusted. Purchases made prior to 2019 are not eligible for rewards.

If I update my email can my points be transferred to my new account?

Yes! Our Customer Experience Team can manually transfer your accrued points. Please contact us for further assistance.

Can my points be transferred to my account with other Topo Designs International websites?

At this time, points cannot be transferred from a USA Account to another Topo Designs International Account.

Why has my VIP status changed?

VIP status is earned when a member creates an account and spends $250 per rolling year. Should a VIP fall below the $250, rolling year spend threshold or return products that lead to a deduction of spend that puts them below the $250 threshold, their status will be changed to Member.

Redeeming Rewards

Do my points expire?

Yes, points will expire after 1 year of inactivity. Customers who do not continue earning or redeeming points will lose their accrued point balance.

Where do I redeem my points?

At checkout, click the “Choose Reward” box. Depending on your points total, click the drop-down box to select which reward you would like to use.

Can a reward be redeemed with other promotions or discounts?

Points can be redeemed on all products, even sale items. However, points cannot be used in addition to another discount code and cannot be used to purchase gift cards.

I accidentally redeemed more points than I wanted and now they’ve disappeared. How can I make sure they go back into my account?

Good news–technically, those points never disappeared! They just didn’t get used on that one purchase, but as long as you're signed into your account when placing an order in the future, you’ll see those redeemed points on your end. If you would prefer to have those redeemed points added back to your current points balance, please reach out to our Customer Experience Team.

What happens to my redeemed points if I cancel or return my order?

Your points will automatically go back into your account once your order is refunded. If you don’t see your points return to your account, please contact our Customer Experience Team.


How do I reset my password?

Please contact our Customer Experience Team and they can assist you with a password reset.

Shipping Insurance

What is SavedBy Package Protection?

SavedBy Package Protection is an optional add-on that can help cover the cost of lost, damaged or stolen packages. We do everything that we can to make sure the package gets to you, but in cases when issues arise SavedBy can help.

How Much Does it Cost?

SavedBy varies depending on the price of your order. It will automatically calculate once you begin to add items to your cart.

Do I need SavedBy?

You don’t, but it can help speed up the process of resolving issues related to shipping. And in some cases where packages may not be covered by us, SavedBy can help where we wouldn’t be able to.

How do I use my SavedBy Protection?

If you have issues with your package, reach out to SavedBy directly here: Please review their policies to make sure that your package can be covered here:

How long do I have to wait until I can receive a new package?

SavedBy can help send a new package within 1 business day. Sometimes it may take more, but in most cases they are very quick to resolve any issues that arise.

Will SavedBy reach out to me directly?

SavedBy will send you an email confirmation once you have placed an order in our store that includes their SavedBy Package Protection. Keep your eye out for it.

If you have any questions for their team, or have filed a claim, they will email you directly with any questions, updates, and resolutions. Their email address is: for general questions, and for issues with packages.