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Frequently Asked Questions

Shipping

Why is it more expensive to ship an order overseas?

We ship all of our orders out of Denver, CO, so international shipments travel a very long way. Postage fees account for a parcel's travel distance, duration and fuel to get there.

Why don’t you ship to my country?

Our current shipping carrier + ship method doesn’t support delivery to all global locations. We do apologize for any inconvenience! Feel free to check out some of our retailers who may deliver to your international address: Urban Outfitters, Zappos, REI, Backcountry, Nordstrom and more.

How long will it take my order to ship?

Your order should ship within 1 to 3 business days of when it was placed. Please note that our warehouse operates 8:30a-5p MST, Monday through Friday, so orders placed over the weekend will be shipped on Monday or Tuesday of the following week. Peak seasons and sale periods can cause delays in shipping, but our fulfillment team works hard to get orders out as quickly as they can.

My order has shipped. When will I receive it?

With standard shipping, your order should arrive between 3-7 business days. If you have selected 2nd Day Air shipping, your order will arrive on the 2nd business day.

The tracking number I received says that my order has been delivered, but I’m not able to locate it. What should I do?

We’re sorry to hear this! Our shipping carriers work independently from Topo Designs to deliver your shipment, but we can resolve this together!  

If your shipment status reads “delivered” and it's only been a day, we recommend that you sit tight! A carrier may scan the package as delivered before it gets to you. It may be delivered 1 day after you receive the delivery notification.

If your package doesn’t show up after a day, we recommend that you file a claim with the shipping carrier. If you need help to complete this step, please contact Customer Experience.

While Topo Designs is not responsible for lost or stolen packages, we will work with you to file a claim, get a replacement shipment or set you up with a refund.

I received a shipping notification, but the tracking number in it shows no movement. What’s going on?

We’re sorry for the inconvenience! It is possible that the shipping carrier did not perform an origin scan on your package, but it is in transit to you. It’s also possible that our fulfillment team had to create an updated shipping label for your order, but the new tracking number didn’t make it to you. Finally, it’s also possible that the carrier has lost your package and a claim may need to be filed.

We recommend contacting our Customer Experience team if you see no movement on the tracking after 48 hours.

Orders and Returns

I was sent the wrong item. What should I do?

We’re so sorry for the mix up! Please contact Customer Experience and we'll make it right for you as soon as possible.

My item has been damaged or has a defect. Is it covered under warranty?

We stand behind the quality and durability on all of our packs, bags and accessories, which is why we offer a reasonable lifetime warranty against defects in materials and workmanship. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.

We also offer a limited warranty against defects in materials and workmanship on apparel. We expect that you'll use your gear, so normal wear and tear isn't covered. If you still love our worn apparel too much to get rid of, check out our Repairs Program.

If you purchased the item you’d like to redeem for warranty from one of our store locations, we recommend contacting the store to start your warranty process.

How do I make a return or exchange?

We offer free returns and exchanges! If you purchased a product directly from our site and you aren’t satisfied for any reason, simply return it to us unused and in its original condition within 30 days and we’ll issue you a refund. Want to make an exchange for a different size or color? No problem - you’ll be able to place an exchange order instantly.

Go to our Returns Center at returns.topodesigns.com to begin your return or exchange. Our Returns Center has clear instructions to walk you through every step of the process.

Please note: final sale items are not eligible for return or exchange.

I received my Topo Designs gear as a gift. How do I process a gift return?

Reach out to our Customer Experience team with the order number, first and last name of the individual who gifted you the product, or their email address. That will help us locate the correct order and start the return process.

Can I change or cancel my order?

The fulfillment team at our warehouse works quickly to get orders processed. You can reach out to our Customer Experience team, but please note that it is possible your order was already fulfilled.

Can I return products that I purchased online in one of your stores?

We do allow online purchases to be returned in store, but we highly recommend visiting our Returns Center for a free return. You can even instantly place an exchange order. That will be the most straightforward way to get your return processed.

I purchased one of your products at a third party retailer. Can I return it to you?

We recommend that you check the retailer’s return/exchange policy first. The retailer you purchased the item from typically should be able to process a return/exchange for you.

Billing and Payment

The checkout page is saying my credit card is invalid, but I know there are enough funds in my account. Why isn’t the transaction going through?

Our checkout page contains a payment filter whose parameters are very detailed to prevent fraudulent purchases. We’d encourage you to triple check that all details have been entered accurately. Excluding a middle initial or using abbreviations in the billing address, anything that would cause a mismatch with your billing address on record, could cause your payment to decline. If your issue at checkout persists, try another payment method or contact our Customer Experience team.

Do you offer price adjustments?

We will honor sale pricing if you purchased an item within 30 days of a sale period. We will credit the difference to you via online gift card.

Fit and Sizing

Where is your size guide?

Men's Sizing Chart

Women's Sizing Chart

Still not sure? Start an online chat with our Customer Experience team — they’ll be happy to help you decide.

Why no petite or plus sizes?

We aim to make products for everybody (and every body) and are continuously working on expanding our size offerings. We understand how important this is, so please stay tuned.

Products

How do I wash my bag?

Soap and water can go a long way when cleaning your pack. If you are looking for a deeper clean, we recommend dry cleaning. Try to avoid the washer as it can get snagged and potentially cause damage. Also avoid the dryer as some materials will deteriorate with heat.

What is the difference between water-resistant and waterproof?

The density of the nylon we use, coated zipper backing, and pack cloth lining mean that most of our bags are weatherproof and will keep your gear dry for everyday purposes — pretty much anything except for activities like kayaking or scuba diving where you'll need a true dry bag. Some of them have additional water-resistance thanks to features like taped seams and DWR treatment. Check out our Mountain Pack or any of our bags made with X-Pac (it's the material sails are made out of). They can handle just about anything short of full submersion. We like to think of them as “downpour-proof”.


Still have questions? Get in touch!

If you have questions about a Topo Designs product, or wish to speak to Customer Experience for any reason, please reach out.

Hours

Monday - Thursday: 9:00 AM - 5:00 PM MST

Friday: 9:00 AM - 2:00 PM MST

Phone

(720) 730-2547

Thank you! We'll do our best to get back to you within 36 hours.
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Free U.S. Shipping | Free Returns & Exchanges