Building products that stand the test of time and can work anywhere on your map is our goal. Fewer things, that can be combined in endless ways, to work in any environment. Whether traveling the globe or headed to the backcountry, we want to make sure everything will go out and come back in one piece, year after year. We use the highest quality fabrics, hardware and materials, and overbuild everything we make.
Warranty & Repairs
MAP Guarantee™
Our Bags
We stand behind our quality and durability on all packs, bags and accessories, which is why Topo Designs offers a reasonable lifetime warranty against defects in materials and workmanship. Our warranty does not cover any damage caused by neglect, improper care, accident, or normal wear and tear.
Our Apparel
Topo Designs also offers a limited warranty against defects in materials and workmanship on apparel. We design and build every piece with quality and durability at the forefront. We expect that you'll use your gear, so normal wear and tear isn't covered. If you still love our worn apparel too much to get rid of, check out our Repairs Program below.
Our Repairs Program
One of the best parts of building products that last, is that they become a part of the people that own them. World travel companions, daily pack mules, and protective second skins. Some products tend to be used so much they suffer from a bit of tough love. We get that, and instead of replacing them, we want to offer you the opportunity to get them nursed to health and back in action.
We also realize that sometimes accidents happen to new things. So even if your dog ate it, you fell on your bike ride, or the realization that gum and zippers don't mix, reach out and ask us about helping you fix an "oops."
Our repairs program is focused on creating a rehab center for those well-loved or accident-prone pieces so they can stay in the family, reducing the number of pieces that are discarded for something new.
We offer two options to repair your product. See the options below.
Warranty Claims
Ultimately, it is at the discretion of Topo Designs if a product is eligible for repair, but we’ll always work with you to determine the best solution possible. On average, repairs take about 4-6 weeks to complete, and we’ll keep you updated if it exceeds this amount of time for any reason. To get started with a repair request, simply fill out the form below and we’ll contact you with next steps:
How It Works
1
Fill out the form below to get your repair started.
2
Once approved, we'll have you mail your product to us.
3
We'll follow up when your gear is received, getting repaired, and finished!
Start a Claim
Start a Warranty Claim
Disclaimer: While we prioritize the care and longevity of your bag, it is important to note that we cannot guarantee it will be restored to a brand-new condition upon return. Our repairs focus on restoring functionality rather than performing a complete rebuild. As a result, aspects such as aesthetics, thread path, part similarity, and color may vary from the original purchase. Please ensure your bag is clean and dry before shipping.
Thank you! We'll do our best to get back to you within 36 hours.
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Please note: Prior to shipping your backpack to our warehouse, we ask that you please turn the bag inside out and thoroughly clean any crevices. This helps us maintain a clean and pest-free environment for our technician.
After submitting your Warranty Claim we will reach out to you for a few photos of the issues.
Handle the Repair Yourself
We also encourage you to check out local options to make the repairs process quick and easy. A tailor in your area can not only fix most issues, especially with apparel, but will also cut down on your costs and the environmental impact of shipping the product back and forth. If you decide to go this route, simply send us the following information to receive a Topo Designs Online Gift Card for the cost of repair:
Repair Reimbursement Claim
After submitting your Repair Reimbursment Claim we will reach out to you for a few before and after photos of the product and a copy of the receipt for the repair.
