We want you to love everything you purchase from Topo Designs, and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, we offer free U.S. exchanges through our Returns Center. You can exchange for a different size or color instantly.
If you would like to exchange for a different style, please follow the steps below:
- Enter your email address associated with the order. You will be asked to verify your email address. Once you confirm your email address, select your order that you would like to return.
- Reason for return: "Other".
- Select "Receiving wrong item" (The shipping charge back to us will be waived).
- Select "Return".
- Depending on your rank as a customer, you will be sent instant credit right away that you may use to purchase your desired item. If you do not receive instant credit, you will receive instant credit once the item is scanned and received back at our warehouse.
- Once you have initiated the "Return" and received your UPS label, please reach out to our CX team at [email protected] and they will provide a free shipping code for the item you would like to purchase for the free exchange.
Please reach out to our Customer Experience team if you have further questions.