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Returns & Shipping

Returns center

Free U.S. Exchanges

We want you to love everything you purchase from Topo Designs, and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, we offer free U.S. exchanges through our Returns Center. You can exchange for a different size or color instantly.

If you would like to exchange for a different style, please follow the steps below:

  • Enter your email address associated with the order. You will be asked to verify your email address. Once you confirm your email address, select your order that you would like to return.
  • Reason for return: "Other".
  • Select "Receiving wrong item" (The shipping charge back to us will be waived).
  • Select "Return".
  • Depending on your rank as a customer, you will be sent instant credit right away that you may use to purchase your desired item. If you do not receive instant credit, you will receive instant credit once the item is scanned and received back at our warehouse.
  • Once you have initiated the "Return" and received your UPS label, please reach out to our CX team at info@topodesigns.com and they will provide a free shipping code for the item you would like to purchase for the free exchange.

    Please reach out to our Customer Experience team if you have further questions.

Returns

U.S customers can return any order for a flat rate of $9. VIP Rewards Members* qualify for free U.S. returns. Your original form of payment will be credited, less the $9 return fee.

Gift Returns

Gift returns are eligible for store credit less a $9 return fee.

Return Policy

Returns or exchanges must be processed within 30 days* and returned to us in their original condition (unused, unwashed, unaltered, free of pet hair). International orders, orders exceeding the 30 day window, or items marked as Final Sale, are not eligible for a return or exchange. Please note: any additional duties and taxes for international delivery will not be refunded.


Shipping

Domestic Shipping

We ship as fast as we can so you can start enjoying your gear. Most orders are processed and out the door in 1-3 business days, but transit time can take up to 6 days, depending on your distance from Colorado. For orders placed with expedited 2nd day air shipping we use UPS, so transit time only applies to weekdays and we cannot ship to PO boxes. 2nd Day Air orders placed by 2pm MST, Monday-Friday, will ship same day (except for on holidays due to warehouse closure). Please contact us if you have any shipping questions. Also, please add any extra delivery instructions to the comment section of your order.

Shipping Options Conditions Price

Free Ground Shipping

Order total is $150+
or
VIP Rewards Member*

$0

Standard Ground Shipping

Order Total is under $100

$10

Standard Ground Shipping

Order Total is $100-$149.99

$15

UPS 2nd Day Air

$30

International Shipping

International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.

Damaged Shipments

We've vetted our carriers to provide the best possible shipping and customer care; however, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to info@topodesigns.com. If you believe your package was lost or stolen, please contact us as soon as possible with your order number and tracking number (please be prepared to provide an alternative and secure address for a second delivery attempt).

UPS My Choice

One of Topo Designs’ preferred couriers is UPS, and they offer a delivery management tool that some customers may find useful. UPS My Choice offers deeper tracking details, as well as personalized delivery options. Please be aware that some features are free while others are pay-to-use.

*To be eligible for free U.S. ground shipping & free U.S. returns on all orders as a VIP Rewards Member, customers must have created an account and qualified for (or maintained) VIP status by spending $250 on previous orders over the last 365 days. Gift card redemptions, sales tax, and shipping are not included in the $250 threshold.

Free U.S. Shipping on $150+ | Free U.S. Exchanges

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