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Returns & Shipping

Returns center

Returns & Exchanges

We want you to love everything you purchase from Topo Designs, and we stand by every item we make. If you purchased a product directly from our site and aren’t satisfied for any reason, we offer free returns and exchanges through our Returns Center for U.S. orders. Please note: any additional duties and taxes for international delivery will not be refunded.

Return Policy

Simply return the product to us in its original condition (unused, unwashed, unaltered, free of pet hair) within 30 days and we'll issue you a refund. If you want to make an exchange for a different size or color the Returns Center will allow you to place an exchange order instantly. International orders, orders exceeding the 30 day window, or items marked as Final Sale, are not eligible for a return or exchange.


Shipping

Domestic Shipping

We ship as fast as we can so you can start enjoying your gear. Most orders are processed and out the door in 1-3 business days, but transit time can take up to 6 days, depending on your distance from Colorado. For orders placed with expedited 2nd day air shipping we use UPS, so transit time only applies to weekdays and we cannot ship to PO boxes. 2nd Day Air orders placed by 2pm MST, Monday-Friday, will ship same day (except for on holidays due to warehouse closure). Please contact us if you have any shipping questions. Also, please add any extra delivery instructions to the comment section of your order.

Shipping Options Conditions Price

Free Ground Shipping

Order Total = $99+
or
VIP Rewards Member*

$0

Standard Ground Shipping

Order Total = Under $99

$10

UPS 2nd Day Air

$30

*To be eligbile for free VIP ground shipping on all orders, customers must have created an account and qualified for (or maintained) VIP status by spending $250 on previous orders over the last 365 days. Gift card redemptions, sales tax, and shipping are not included in the $250 threshold.

International Shipping

International shipments require additional duties and taxes to be paid by the customer at the time of delivery, which are not covered in our shipping rates. Make sure to check with your local postal service or customs office to find out what these fees will be before you place an order. If you have any questions, feel free to contact us.

Damaged Shipments

We've vetted our carriers to provide the best possible shipping and customer care; however, occasional issues do arise. If you see major damage to your package or any other issues with delivery, please take a picture of your package before opening it and send it to info@topodesigns.com. If you believe your package was lost or stolen, please contact us as soon as possible with your order number and tracking number (please be prepared to provide an alternative and secure address for a second delivery attempt).

UPS My Choice

One of Topo Designs’ preferred couriers is UPS, and they offer a delivery management tool that some customers may find useful. UPS My Choice offers deeper tracking details, as well as personalized delivery options. Please be aware that some features are free while others are pay-to-use.

Free U.S. Shipping on $99+

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